To Return Merchandise
Before you return a product to Septic Sewage Pumps, please call our Customer Service Representatives at 1-800-292-9087 or +1 713-219-1311 (Houston, TX). The representative will ask you to complete the Merchandise Return Form below.
Please include a printout of the Merchandise Return Form in the box or packaging with the returned merchandise.
AUTHORIZED RETURNS SHOULD BE SENT TO:
SEPTIC SEWAGE PUMPS
CUSTOMER RETURNS DEPT
8808 Sovereign Row
Dallas, Texas 75247
Returns, Exchanges, and Repairs Policy
These returns, exchanges, and repairs policies are governed by and should be read in conjunction with our Terms of Service available at Terms.
Right to Return
You may return most products within 30 days of the delivery date, provided the products are in their original condition, unused, and with all packaging and accessories. We will be unable to accept returns without prior approval as described below.
Only merchandise we sold to you are accepted for returns for refund, or exchange. Merchandise we did not sell to you are not accepted for returns for refund, or exchange.
Products partially or fully disassembled outside of documented installation instructions will be void of warranty and cannot be returned or exchanged. (Please see the “Warranty and Repairs” section of this policy for further information.)
Return Shipping
Return shipping costs are your responsibility unless the return is due to our error (e.g., damaged or incorrect item received). We will provide a return shipping label in cases where we committed an error. We do not provide return shipping labels for returns under other circumstances.
Refund Policy
Refunds will be processed to the original method of payment. A Restocking Fee of 15% of the product cost may apply to the refund. Refunds exclude original shipping costs unless otherwise stated. The time for the refund to reflect in your account depends on your bank or payment provider.
Exchanges
If you wish to exchange an item, please specify this during the return process. We will issue a refund first, and you can place a new order for the desired item.
Non-Returnable Items
Certain items cannot be returned. Such items will be marked as “non-returnable” or “as is” on the product page.
Condition for Returns
Products must be returned in their original packaging, undamaged, and in the same condition as when received. Any items missing parts or showing signs of use may be refused.
Faulty or Damaged Products
If you receive a faulty or damaged product, contact us immediately. We will arrange for a return or replacement at our cost.
Warranty and Repairs
Manufacturer warranties may cover repairs or replacements for defects not caused by misuse. Contact us for warranty claims, and we will guide you through the process.
If a product has been partially or fully disassembled outside of documented installation instructions;
Our manufacturer certified repair technicians will be able to assist with warranty repairs and replacements.
Repair Services
For products under warranty or eligible for repair, we may offer repair services. Costs for repairs outside of warranty are the customer’s responsibility.
Return Exceptions
During sales or promotional periods, special return conditions might apply, often with no refunds or exchanges.
Restocking Fee
A restocking fee might apply to returns for reasons other than defects or errors on our part. This fee will be clearly communicated during the return process.
Final Sale Items
Items marked as “final sale” are not eligible for return or exchange.
Return of Sale Items
Products purchased during sales might have a shorter return window or different return conditions.
Refusal of Returns
We reserve the right to refuse returns that do not meet our return policy criteria.
Notification of Return
Upon receiving your returned item, we will notify you of the outcome (refund, exchange, or repair) within a reasonable timeframe.
Returns and Gift Cards
If your order was paid with a gift card, any refund will be credited back to the gift card unless otherwise specified.
Return Policy Changes
We reserve the right to change or modify this return policy at any time. Changes will not affect returns for products purchased before the policy change.